In Canada, a gluten-free manufacturer is expected to ensure that no gluten containing grains are present as an ingredient and that all ingredients used in the manufacture of a gluten-free product are indeed gluten-free and have not been cross contaminated in any way. Meaning gluten-free equals gluten-free. Not maybe, or almost, but entirely gluten-free.
What Can You Report?
- Foods containing gluten, being sold as gluten-free
- An adverse reaction you've had following the consumption of gluten-free food
- Restaurants/bakeries which market gluten containing items as gluten-free
- Food falsely advertised in print as gluten-free
How To Report Your Concerns
What Will Happen
You will be asked for
- Brand Name Of Product
- Size, Universal Product Code (UPC), Best Before Date
- Name and Address Of The Store where product Was Purchased At
- Purchase Date(s)
- Home Address (ensures your inquiry reaches the correct CFIA regional office)
- Daytime Phone Number so an inspector can reach you
You're Making A Difference
Speaking up and voicing your concerns is priceless. I cannot stress enough how important this is. Every complaint is taken seriously and thoroughly investigated.
Thanks to our help, the CFIA is able to:
- Provide Allergen Safety Alerts
- Prevent Companies From Engaging In Misleading Advertising
- Notify Manufactures About Allergen Protocol
Did you know that you can sign up for food recall warnings via email? There's also a handy web application which you can download free of charge, to stay up to date as well.