September 16, 2011

Air Canada Centre's Epic Fail Response To A Gluten Free Inquiriy



Thank you for your email. Unfortunately, we are not able to send out autographed items or pictures. Autographs are done at the discretion of the players/staff, so you would have to write to them individually at the following address. We do not encourage fans to send in items to be signed as we cannot guarantee there return. 


Name 
50 Bay St, Suite 500 
Toronto, ON 
M5J 2L2 



Thanks again,
Fan Services
Your Comment @ 2011-09-14 13:30:40 
Subject Category: Fan Services
Good Afternoon,
Can you please tell me if there are any Gluten Free options available at the ACC. As a fan with Celiac Disease I would like be certain that there are Gluten Free options myself (along with other Celiac's) as well as staff trained about cross contamination.
1 in 133 Canadians have Celiac Disease. There is no cure and the only treatment is a strict Gluten Free diet.





**********UPDATE************

Below is a response (09/17/11) I received one day after 
 the one from above. Clearly someone ended up reading my email this time. Although ACC does not offer much, a proper response is a nice gesture.



Dear SANDRA,
Thank you for your email.Unfortunately there are not a lot of options at the Air Canada Centre in regards to gluten-free food items. Jamie Kennedy fries and our fruit cups are gluten-free and are available for most events. In addition to those, there are modifications we can make to accomodate you. Take for example we serve a prime rib sandwich, we could serve you prime rib without the bread. Also if you let us know ahead of time of when you are attending an event then we can prepare something in advance for you.Thanks for being a fan and hope to see you at the ACC soon!Fan Services   

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